We accept Visa, MasterCard, Amex and ApplePay.
You do not need an account, but we recommend you to create one to have a full overview of your previous and new orders.
You can leave a comment in the beginning of the checkout. We will add a gift exchange card with the ordernumber given on it. Put this card with the gift and the prepaid return label.
If the receiver wants to make an exchange, they can use the prepaid shipping label and send the gift in return. Please note that the gift exchange card has to be sent with the return. When we have received the return we will send a voucher to be used directly at Bon Dep. Please note that we do not return money for gift exchanges.
Please contact us as soon as possible if you want to cancel or change your order. We aim for fast processing of your order and cannot guarantee that we manage to cancel or make changes in time.
The amount will be reserved when you place the order. We will capture the amount when we have packed and shipped your order. For Customized orders the amount will be captured right away.
Please allow 1-5 business days for your order to arrive. During holidays or special seasons the shipping time may be longer due to high demand.
If you want to return items from your order, please click here.
You will need your ordernumber to proceed with a return. You can find this on the orderconfirmation sent to you by e-mail or on the note in your package. Please note that we only accept returns on products purchased directly from Bon Dep. We refund to the original method for payment only.
As soon as we have received your order in return we will begin the refund (we refund trough the original payment method only). Please allow a couple of banking days for the refund to be visible on your account.
We accept returns on gifts purchased directly from Bon Dep. If you want to exchange your gift, please use this form.
You will need the order number which is stated on the gift exchange card. When shipping the package in return, please put the gift exchange card in the package. Note that we cannot proceed with an exchange without this number. When we receive the return you will get a voucher by e-mail equal the value of the returned items by mail.
Please send an e-mail to email@example.com with your concern and we will help you out.
If you have any questions, please send us an e-mail to firstname.lastname@example.org. Please allow up to 48 hours response time. If you have not received an answer to your request, please check your spam inbox.
If you have any question or issue regarding your order, please fill out this form.
For urgent cases you can give us a call at +47 48 50 44 44.
All our jewelry is made of gold plated brass, with a thicker coating than standard in order to minimize the chances for the gold to fade. Stones are zirconia and pearls are either fresh water pearls or Miyukupearls. Our jewelry is allergy friendly.
We have some recommendations to maintain the beauty of your Emilia by Bon Dep pieces. Even though it is temping, we recommend avoiding swimming and showering with your jewelry. Keep it simple and skip contact with perfumes, lotions and other skincare products when wearing your favorite styles.
When not wearing your pieces, keep them out of direct sunlight, extreme heat and moisture.
You can clean your jewelry carefully by using jewelry cleanser.